Description
We are looking for a dynamic Mart Merchant Partner for South Sumatera. You will be the driving force behind the growth of our GrabMart merchant ecosystem in the region.
You will lead a dedicated team of Account Managers and Merchant Acquisition, using a data-driven approach to improve territory coverage, boost merchant sales, and ensure seamless operational execution.
Key responsibilities:
- Lead, mentor, and evaluate Account Management and Merchant Acquisition teams to foster a good performance culture and consistently achieve regional KPIs.
- Define merchant visit priorities and territory coverage by analyzing transaction volumes, campaign adoption rates, and historical visit metrics.
- Drive merchant revenue by boosting participation in Grab promotional campaigns, advertising solutions, and sales initiatives.
- Oversee the end-to-end merchant lifecycle across the territory, ensuring optimal account allocation, seamless onboarding, and rigorous data integrity.
- Serve as the primary escalation point for complex merchant issues, partnering with cross-functional teams to deliver rapid, effective resolutions.
- Track territory metrics and deliver regular reports with actionable insights for senior leadership.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 2+ years in Sales, Account Management, or Business Development, preferably within e-commerce, FMCG, quick commerce, food delivery, or tech.
- Minimum 2 years of proven experience leading, coaching, and managing commercial or operational teams.
- Deep understanding of quick commerce, O2O, digital marketplaces, and online grocery/fresh market dynamics.
- Familiarity with the merchant landscape and market dynamics in Palembang and South Sumatra.
- Advanced Microsoft Excel proficiency.
- Bilingual proficiency in Bahasa Indonesia and business-level English.
Benefits:
- Term Life Insurance and comprehensive Medical Insurance.
- GrabFlex benefits package.
- Parental and Birthday leave.
- Love-all-Serve-all (LASA) volunteering leave.
- Confidential Grabber Assistance Programme.
- FlexWork arrangements.
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