Marketing Support Specialist

Join the IQVIA team as a Marketing Support Specialist, working in partnership with Boston Scientific – Interventional Oncology.

In this role, you will plan, initiate, and facilitate the completion of Business Associate Agreements (BAAs) as the customer-facing liaison between Client Legal Counsel, BSCI Legal Counsel, and the Marketing team.

Key responsibilities include:

• Building strong relationships with customers, Client Legal Counsel, BSCI Legal Counsel, the team, and leadership
• Tracking the progress of Agreements with client Legal counsel and BSCI Legal counsel and key stakeholders
• Ensuring agreements are progressing through the review and approval process in a timely manner
• Managing and tracking the status of BAAs
• Communicating signed agreements once finalized
• Identifying, communicating, and documenting issues and/or gaps across agreements
• Adhering to compliance regulations
• Creating, maintaining, and recommending enhancements to policies and procedures that impact the BAA process and customer collaboration
• Tracking, analyzing, and interpreting metrics related to the BAA process to identify trends and areas for continuous improvement
• Providing broad troubleshooting support for field teams and customers and supporting virtual training initiatives
• Creating how-to documents and work instructions to support internal and external processes
• Coordinating with Health Care Professionals (HCP) and customer legal counsel to ensure timely submission of requests following feedback, in alignment with compliance and transparency requirements
• Partnering with internal stakeholders (Legal, Compliance, Customer Service, and Marketing teams) to ensure consistent processes and accurate documentation across projects

Requirements:

• 4-year degree from an accredited college or university
• Proven track record of excellent and timely customer service
• Highly organized with significant attention to detail required
• Proven ability to manage multiple projects and competing priorities with success and accuracy
• Strong organizational, communication, and project-management skills
• Proven expertise in Microsoft Office Suite, particularly Excel, PowerPoint, Word, and Salesforce
• Excellence in HCP relationship management
• 1-2 years of industry experience in light medical devices, pharmaceuticals, or biotech preferred

The potential base pay range for this role is $66-68,000 annually.