Description
The Marketing Cloud Onboarding Specialist helps new Salesforce customers get started successfully with Marketing Cloud.
This is a customer-facing role focused on onboarding, guidance, and adoption. You'll work closely with customers during their early journey with Salesforce, helping them understand the platform, navigate setup, and build confidence using our products.
Responsibilities:
- Act as a key onboarding contact for new customers
- Lead virtual onboarding sessions and walkthroughs
- Help customers understand core Marketing Cloud functionality and best practices
- Support customers as they begin using the platform in real business scenarios
- Partner with internal Salesforce teams to ensure a smooth onboarding experience
- Build strong customer relationships through clear communication and practical guidance
- Contribute to onboarding documentation, process improvements, and knowledge sharing within the team
Products You May Support: Depending on business needs and onboarding focus, you may work across products such as:
- Marketing Cloud Engagement
- Account Engagement (Pardot)
- Personalization
- Intelligence (Datorama)
Requirements:
- Fluent in both English and Italian
- 2+ years of work experience
- Marketing Cloud knowledge preferred
- Experience in a customer-facing role such as onboarding, support, customer success, implementation, or technical advisory
- Strong communication and presentation skills
- Comfortable explaining technical concepts to different audiences
- Ability to manage multiple priorities and work independently
- Interest in technology, digital marketing, and customer experience platforms
Benefits: When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best.
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