Market Manager

We are seeking a Market Manager to lead our team in Leesburg, VA. As a Market Manager, you will be responsible for providing a dynamic and memorable experience in the branch. You will coach your Branch Ambassador team to create amazing interactions, cultivate an inclusive culture, and deliver an exceptional experience for every customer, every time.

In this role, your leadership style is defined by your ability to include, empower, and inspire your team. You will be a trusted mentor, strategist, and guide for their individual development and overall team performance.

Responsibilities:

• Cultivate "Every Customer, Every Time": Coach your team to measure success by the depth and quality of human connection, ensuring every single interaction is impactful.
• Lead through Behavioral Coaching: Create a supportive, high-energy environment where your leadership style is defined by your ability to include, empower, and inspire your team.
• Bring the Capital One Brand to Life: Coach your team to maintain a pristine environment and serve as an authentic advocate for Capital One's values.
• Lead with an Owner's Mindset & Drive Continuous Improvement: Approach your market with a franchise ownership attitude and a forward-thinking mindset that never settles for the status quo.
• Empower De-escalation & Resourceful Problem-Solving: Coach and empower Branch Ambassadors to be strong, independent problem solvers who can confidently navigate scenarios they may have never encountered before.
• Embrace Digital Innovation & Simplify the Complex: Coach your team on how to help guests easily navigate our mobile and online banking experiences.
• Drive Purposeful Community Impact: Champion volunteerism and guide your team as they connect with local organizations, nonprofits, and charities.

Requirements:

• High School Diploma, GED, or Equivalent Certification
• At least 2 years of Retail, Sales, or Banking Experience
• At least 1 year of People Management experience or 1 year of Supervisory experience

Preferred Qualifications:

• Bachelor's Degree
• 4+ years of Customer, Retail, or Financial Services experience
• 2+ years of People Management experience

Benefits:

• Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
• Paid Time Off
• Education Assistance
• Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back-up Child or Elder Care
• And much more!