Manager, Product Management - Card Servicing AI Strategy

Product Management at Capital One is a vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

As part of the Card Servicing Strategy organization, our team powers a knowledge platform that serves as the single source of truth for operational policies and procedures powering both customer-facing and agent-facing AI experiences. We are on a mission to scale the platform across diverse use cases, transforming a foundational Card capability into a high-impact enterprise platform.

We are seeking a product manager to step into this dynamic role with the opportunity to drive massive scale and build with emerging generative AI technologies. The ideal candidate will be a systems-thinker with deep curiosity and grit.

Key responsibilities:

• Translate demand into actionable, strategic roadmaps that drive the platform’s evolution and adoption across the enterprise
• Partner closely with tech and design teams to seamlessly integrate emerging automation capabilities into the platform, ensuring robust, scalable, and compliant solutions
• Implement robust data instrumentation to produce and visualize product data, leveraging actionable insights to advocate for and prioritize high-impact enhancements

The role requires proficiency in five key areas:

• Human Centered: Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused: Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven: Leverages technology to deliver innovative and resilient solutions that enable both near-term and long-term value
• Integrated Problem Solving: Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership: Leads cross-functional teams to solve customer problems and drive organizational alignment

This role is designated as a hybrid position, requiring adherence to Capital One's hybrid policy regarding required on-site presence at your designated office location.

Requirements:

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
• OR Bachelor's degree in any field and at least 3 years of Product Management experience

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer-facing digital products

Salary Information:

• Chicago, IL: $149,800 - $171,000 for Manager, Product Management
• McLean, VA: $164,800 - $188,100 for Manager, Product Management
• New York, NY: $179,700 - $205,100 for Manager, Product Management
• Richmond, VA: $149,800 - $171,000 for Manager, Product Management

Benefits: Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.