Manager Private Banking

We are seeking an experienced banking professional to deliver exceptional client experiences to our Ultra High Net Worth (UHNW) portfolio of clients within Private Banking pan Caribbean.

As a Manager Private Banking, you will be a trusted advisor to our most valued clients across the Caribbean, providing tailored advice and solutions to meet their everyday banking needs.

Responsibilities:

• Deliver exceptional Black Card Client Experience by creating memorable interactions with UHNW clients pan Caribbean proactively identifying their needs to introduce tailored RBC solutions as an everyday banking expert specialized in delivering high-level concierge service and support, transaction excellence, digital education, and opportunity spotting.
• Proactively contribute to business development by creating ideas in weekly planning/strategy sessions with follow-up and execution of planned activities.
• Lead the Client Relationship Team to resolve concerns efficiently, ensure proper onboarding, and maintain current KYC information while respecting client preferences to resolve issues at first point of contact in a highly professional, timely, and accurate manner with clear communication and follow-up.
• Drive strategic growth by supporting client contact plans, scheduling annual reviews, owning business development leads, and positioning new banking solutions to maximize relationship potential.
• Maximize the use of technology and champion digital education to enable our clients to successfully engage with RBC through the channel of their choice by educating on digital banking channels, mobile capabilities, SSRT and fraud mitigation strategies through financial literacy sessions with clients and their families.
• Drive operational excellence and compliance through collaboration with the CRT to identify and mitigate operational risks, including fraud prevention, demonstrate accuracy in all documentation (KYC, data integrity, transaction verification) while staying current on RBC policies, procedures, and communications.

Requirements:

• Minimum of 5-7 years banking experience.
• Bachelor’s Degree in a financial discipline, Professional Certifications.
• Proven experience in private banking, wealth management, or high-net-worth client relationship management.
• Strong understanding of banking products, services, and financial solutions for affluent clientele.
• Demonstrated ability to manage complex client relationships and resolve sophisticated banking needs across jurisdictions.
• Proficiency with core banking systems and digital platforms.
• Excellent communication and interpersonal skills with ability to build trust and rapport.
• Ability to work collaboratively as part of a Client Relationship Team.
• Knowledge of KYC/AML procedures and regulatory requirements.
• Client-centric mindset with commitment to service excellence.
• Sound judgment and decision-making ability.
• Detail-oriented with strong organizational awareness.

Nice-to-have:

• IFIC (Investment Funds Institute of Canada) accreditation or equivalent financial services credential.
• Good understanding of investment fundamentals and cash management principles.
• Experience leading financial literacy or client education initiatives.
• Familiarity with AI tools and emerging banking technologies.

Benefits:

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.