Manager (Location or Branch)

The Manager plays a critical leadership role in the delivery of library services by inspiring, fostering, and maintaining high-performing teams. The Manager will collaborate with other staff members to advance the Library's mission and to achieve the objectives of the Strategic Roadmap.

Primary Responsibilities

• Change Management: Leads change, helping staff develop agility and resilience, connect with a vision, and work collaboratively in a continually changing environment.
• Working Relationships: Fosters good working relationships with diverse people, including staff, patrons, volunteers, vendors, and community partners.
• High Quality Customer Service: Creates an atmosphere of delivering high-quality customer service, models exceptional customer service, and seeks new and innovative ways to provide services.
• Employee Engagement: Builds a high-performing staff team, encourages creativity and healthy discussions, makes hiring decisions, and trains employees.
• Fosters Opportunities for Internal Growth and Improvement: Establishes processes, workflows, and scope of respective teams and committees, identifies improvements, and implements efficiencies.
• Communication: Ensures library services and the Library's brand and message are delivered at a consistently high level, supports and promotes the mission and Strategic Roadmap, and acts as a liaison between management and staff.
• Building a Better Community: Focuses on the role the Library can play in changing people's lives and enhancing communities, establishes working relationships with community leaders, and develops deep understanding of local community demographics and needs.
• Decision Making: Makes well-informed, sound decisions, balancing organisational and branch goals and priorities, collects and analyses relevant data, and evaluates results.
• Teamwork: Fosters positive teamwork among staff, represents assigned department or branch on the Management Team, and supports the efforts of Services Coordinators and other Library teams.
• Facility/Location Management: Ensures the library facility and equipment are in good working condition, identifies and recommends potential location improvements, and resolves or reports maintenance problems.
• Preparation and Management of Annual Budget: Prepares recommended annual budget for assigned location, monitors and approves expenditures, and ensures responsible and equitable use of public funds.

Minimum Qualifications

• Master's Degree in Library Science from an ALA-accredited program, five years progressively responsible library-related experience, and two years of supervisory or management experience; or an equivalent combination of education and experience.
• Demonstrated leadership skills, including experience with mentoring and guiding staff.
• Demonstrated commitment to developing and contributing to an inclusive and equitable work environment.
• Excellent written and verbal communication skills, including presentation skills.
• Experience in project management, including planning and evaluation, managing a budget, scheduling and monitoring, coordinating multiple projects, and project communications.

Preferred Qualifications

• Spanish language and/or other non-English language skills.
• Experience with library operations, programs, and services.
• Experience with library computer systems, databases, software, and commonly used technology and applications.

Working Environment

• Work is performed in a library environment.
• Subject to repetitive movement, standing, walking, bending, reaching, and lifting of objects.

Schedule

• Full-time, 40 hours per week. Evenings and weekends will be required.