Manager, Global Technology - Americas Capabilities

As Manager, Global Technology - Americas Capabilities, you will own measurable business and operational outcomes for technology capabilities supporting the Americas region, including Resolution Management, Post Entry Management, and GNS & Inbond Workflows.

You will lead modernization efforts, reduce technology complexity, drive adoption of agentic AI development practices, and ensure the delivery of reliable, scalable solutions that create measurable value for stakeholders.

Key areas of impact include:

• Coaching for Growth: Lead and develop a geographically distributed engineering team, fostering accountability, collaboration, continuous learning, and career growth.
• Delivering on Commitments: Own delivery outcomes for Americas technology capabilities, ensuring reliable execution, operational excellence, and measurable business value.
• Hiring and Retaining Excellence: Build and retain a high-performing engineering team through effective hiring, development, and succession planning practices.
• Technical Depth and Delivery: Provide technical leadership, stay engaged through design and code reviews, and ensure the team's solutions align with Global Technology Engineering Principles, enterprise standards, architectural direction, and business objectives.
• Architectural Scale: Lead modernization, enterprise alignment, transition, and retirement strategies for current and future technology capabilities.
• Team Collaboration Scale: Partner across engineering, architecture, product, operations, infrastructure, and business teams to align priorities and improve delivery outcomes.
• Influence and Advocacy: Communicate plans, progress, risks, and outcomes with stakeholders while fostering trust and collaboration across teams.
• Scope of Vision: Translate organizational priorities into actionable goals, roadmaps, and execution plans for assigned capabilities.
• Scale of Business Understanding and Impact: Own measurable business and operational outcomes for Americas technology capabilities, including Resolution Management, Post Entry Management, and GNS & Inbond Workflows.

The ideal candidate will have:

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field, or equivalent combination of education and experience.
• Experience in software engineering, technology delivery, or a related technical discipline, including direct people management experience.
• Experience delivering and supporting business-critical applications or workflow-based capabilities.
• Experience modernizing applications, managing technical debt and operational risk, and transitioning legacy technologies.
• Experience leading teams across multiple locations or time zones.
• Experience defining and measuring business or operational outcomes delivered through technology.
• Experience leading technology teams, technical initiatives, products, platforms, or services.
• Experience leading delivery of AI or automation capabilities into production.
• Strong leadership, communication, stakeholder management, planning, problem-solving, and organizational skills.

Preferred qualifications include:

• Experience leading delivery of agentic AI capabilities, including tool use, orchestration, human-in-the-loop approval, evaluation, and auditability.
• Experience driving adoption of AI-assisted development practices across an engineering team.
• Experience with Agentic AI development processes and practices.
• Knowledge of freight forwarding, logistics, or Americas business workflows.
• Experience supporting accounting, customs, transportation, logistics, or comparable operational capabilities.
• Experience with workflow automation, enterprise integrations, APIs, or distributed applications.
• Experience supporting and modernizing solutions across multiple programming languages, frameworks, databases, cloud technologies, and deployment models.
• Relevant certifications in agile delivery, IT service management, cloud architecture, AI, or customs and trade compliance.