Manager, Global Technology - EXP.O NOW Tracking and Data

We’re not in the shipping business; we’re in the information business. At Expeditors, you will find professionalism, leadership, and a friendly environment that fosters an innovative, customer service-based approach to logistics.

The Manager will lead the EXP.O NOW Tracking and Data team, owning critical tracking and reporting applications that power customer visibility across Expeditors. This role is responsible for delivering a customer-centric visibility experience through seamless shipment tracking, intuitive reporting, notifications, and document access for both external customers and internal stakeholders.

Success in this role comes from leading a high-performing engineering team, advancing modernization efforts, improving reliability and customer adoption, and ensuring delivery aligns with broader program and portfolio objectives.

You will lead a team of 7 engineers and partner closely with a dedicated Technical Product Manager to define and prioritize the roadmap for tracking and reporting capabilities within EXP.O NOW. The team supports customer-facing and internal visibility solutions used by importers, exporters, logistics professionals, supply chain organizations, Account Management, Sales, and Branch Operations.

Technologies and platforms include EXP.O NOW, Shipment Tracking API (via Kong API Gateway), Report Writer, Query Service, Reporting Service, Scheduler Service, Template Service, SOLR, Redis, and GitLab CI/CD.

Key areas of impact:

• Coaching for Growth: Lead and develop a team of 7 engineers, fostering accountability, engagement, technical growth, and clear ownership across tracking and reporting applications.
• Delivering on Commitments: Own delivery and operational support for core Visibility services.
• Hiring and Retaining Excellence: Build and maintain a high-performing engineering team through hiring, onboarding, workforce planning, and employee development.
• Technical Depth and Delivery: Provide technical leadership for tracking and reporting solutions.
• Architectural Scale: Support modernization of the Visibility platform by improving scalability, maintainability, and long-term sustainability of core tracking and reporting services.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field, or an equivalent combination of education and experience.
• 3+ years experience with Java/Spring Boot backend development, REST/GraphQL APIs, and relational databases (SQL).
• 3+ years experience with Agile methodology and practices.
• 3+ years in a formal technical leadership role (e.g., manager).
• Experience coaching and developing technical employees.

Benefits:

• Paid vacation
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement