Manager, Global Billing Operations

Recorded Future is seeking an experienced Manager, Global Billing Operations to lead and scale our billing processes across a global customer base.

This role owns the translation of complex SaaS contracts into accurate, timely, and compliant billing outcomes, while also overseeing collections and ensuring efficient cash realization.

Responsibilities:

Billing Operations & Collections

• Own global billing operations, ensuring accurate and timely invoice generation aligned with contract terms, pricing structures, and booking policies.
• Manage the end-to-end invoicing lifecycle post-Closed Won, including billing setup, validation, and delivery.
• Ensure alignment across Salesforce, contract terms, and NetSuite to minimize downstream errors and revenue impact.
• Serve as the primary escalation point for complex billing issues, disputes, and exceptions.
• Lead collections processes, including AR aging, follow-ups, and dispute resolution.
• Monitor and drive performance against key metrics such as DSO, past due balances, and collection effectiveness.
• Ensure timely and accurate cash application and reconciliation.

Process Ownership & Optimization

• Own and continuously improve billing and AR processes to drive scalability and efficiency.
• Identify and implement automation opportunities across systems and workflows.
• Standardize processes across regions, entities, and customer segments.

Cross-functional Partnerships

• Partner with Deal Desk and RevOps to ensure a seamless transition from deal structure to billing execution.
• Partner with Sales and customer stakeholders to resolve payment delays and escalations.
• Collaborate with Revenue Accounting to ensure alignment with revenue recognition requirements and audit standards.

Controls, Compliance & Audit

• Ensure billing and AR processes are SOX-compliant and audit-ready.
• Own execution and documentation of key billing and AR controls.
• Support external audits, including documentation, walkthroughs, and issue resolution.
• Maintain compliance with global tax, invoicing, and regulatory requirements.

Team Leadership

• Lead, mentor, and develop a high-performing Global Billing Operations team.
• Establish clear goals, priorities, and performance expectations.
• Drive a culture of accountability, continuous improvement, and customer focus.

Requirements:

• 8+ years of experience in billing operations or finance operations, preferably in SaaS or technology.
• 3+ years of people management experience.
• Strong Order to Cash experience.
• Strong experience with NetSuite and Salesforce.
• Deep understanding of billing processes, invoicing structures, and collections workflows.
• Experience operating in a high-growth, complex deal environment.
• Experience with automation, AI, or process improvement initiatives.
• Strong analytical, problem-solving, and communication skills.

Preferred Qualifications:

• Familiarity with ASC 606 and revenue recognition considerations.
• Experience with marketplace billing (AWS, Azure) and third-party invoicing tools (e.g., Coupa, Ariba).
• Exposure to Government portal WAAF, including tax and multi-entity environments.

Compensation: The base salary range for this full-time position is $92,000-$137,500.