Description
Mastercard is seeking a Manager, Franchise Innovation to join its team in Johannesburg, South Africa. The successful candidate will support the development, promotion, and execution of Franchise-enabled solutions that help customers grow while ensuring adherence to Mastercard Standards.
The role combines customer onboarding, data analysis, market intelligence, fraud reviews, ecosystem monitoring, and operational support. Responsibilities include:
- Supporting the onboarding and enablement of new Service Providers and other ecosystem participants
- Assisting in customer engagements by presenting Franchise programs, standards, and value propositions
- Supporting stakeholders on matters related to payments fraud management, approval rates, and scheme compliance
- Conducting operational reviews for Customers, Payment Facilitators, and other Service Providers
- Identifying and commercializing solutions to address customer pain points and improve ecosystem performance
- Developing and delivering training materials and solution-based sessions for internal and external stakeholders
- Analyzing transaction data to identify trends, opportunities, risks, and areas requiring attention
- Supporting delivering consulting engagements to support customer performance optimization
- Identifying opportunities to improve processes, enhance customer experience, and support regional growth objectives
The ideal candidate will have experience working with acquirers on operations, onboarding merchants and Payment Facilitators, fraud reviews, and merchant compliance with scheme standards. They should possess strong verbal and written communication skills, collaboration and execution skills, and be able to analyze data and build new reports.
The company offers a dynamic work environment with various benefits.
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