Learning & Knowledge Specialist

We are seeking a Learning & Knowledge Specialist to work on a strategic program called Unlock Data at KPN. The goal of this program is to change the way KPN handles data, making it easier to find, understand, and use.

The successful candidate will be responsible for improving, supplementing, and maintaining existing training materials, translating input from subject matter experts into clear and attractive learning content, and helping with presentations, workshops, and knowledge sessions.

Responsibilities:

• Improve, supplement, and maintain existing training materials
• Translate input from subject matter experts into clear and attractive learning content
• Help with presentations, workshops, and knowledge sessions
• Ensure training materials are consistent, relevant, and up-to-date
• Use feedback to improve content and learning experience
• Improve the structure, usability, and quality of the Unlock Data environment on SharePoint and Confluence
• Organize documentation, templates, presentations, training materials, and knowledge articles
• Improve document structure, naming conventions, metadata, and version control
• Identify outdated, duplicate, or missing content and coordinate improvements
• Prepare workshops, presentations, and communication media
• Assist with onboarding and knowledge sharing
• Maintain program documentation, actions, and planning
• Provide practical support within the program as needed
• Identify opportunities to simplify and improve content, knowledge sharing, and workflows

Requirements:

• HBO level of education
• Experience in learning & development, knowledge management, content management, communication, or program support
• Strong experience with Microsoft 365, especially SharePoint, PowerPoint, Word, and Teams
• Ability to translate complex topics into clear and accessible content
• Strong organizational skills and attention to detail
• Ability to work independently and collaboratively with subject matter experts and stakeholders
• Proactive, assertive, and willing to ask questions
• Excellent proficiency in Dutch and English, both written and spoken

Nice to have:

• Affinity with data, data management, or digital transformation
• Experience with Confluence or other digital learning and knowledge platforms
• Experience in a large corporate organization or transformation program