Learning & Instruction Lead, Academy

OpenAI Academy helps people develop the skills and judgment to use AI effectively in their work and communities.

We're looking for a Learning & Instruction Lead to own the design, delivery, and ongoing improvement of Academy's learning programs.

Responsibilities:

• Define competencies and learning paths for priority Academy audiences and community trainer and advisor roles.
• Lead in-person and virtual workshops, hands-on labs, and priority Jams.
• Create polished, ready-to-deliver curriculum, presentations, interactive learning experiences, and facilitator and participant resources.
• Use AI directly in the design and production workflow to prototype, build, test, and refine training materials.
• Partner with Customer Education and Technical Success to adapt shared resources for Academy audiences and keep programs current as products and learner needs change.
• Test demos and activities in the accounts and environments learners will use.
• Own training and credential requirements for community trainers and advisors.
• Prepare and coach instructors and mentors through train-the-trainer sessions, practice, and reusable guidance.
• Partner with Academy program and partnerships colleagues to scope learning experiences.
• Manage external learning partners and coordinate internal contributors to develop, launch, and improve Academy programs.
• Use learner work, feedback, and recurring product friction to improve programs and inform relevant internal teams.

Requirements:

• Have a track record of designing and delivering practical adult learning, customer education, technical enablement, or workforce training.
• Have taken a learning program from design through launch and ongoing operation.
• Are an exceptional live instructor with a track record of leading engaging, hands-on sessions.
• Use ChatGPT and Codex confidently to build, test, and refine practical demonstrations and learning resources.
• Are an excellent learning designer who can translate an audience need into clear objectives, well-sequenced instruction, meaningful practice, and useful evidence of learning.
• Have a portfolio of fully polished training resources that you personally created and brought to delivery quality.
• Have coached instructors or partners and can define observable standards for teaching readiness and quality.

Nice to Have:

• Train-the-trainer programs, facilitator networks, or partner-led education.
• Learning assessment, accessibility, localization, or delivery to nonprofit, small-business, education, and workforce audiences.
• Familiarity with APIs, agents, and evaluations to support collaboration with technical instructors and appropriate builder content.

OpenAI offers a salary of $171K - $252K.