Lead - Solution Engineer

We are seeking a Lead Solution Engineer to join our growing GTM team in Brazil, supporting our Enterprise business across all of Latin America (LATAM). This combined Channel and Field role provides direct customer presales support and works closely with LATAM partners to grow joint business and strengthen their technical capabilities.

Responsibilities:

• Collaborate with Enterprise customers across LATAM to identify and address their most critical business challenges.
• Support field sales and channel teams through discovery and product demonstrations for direct and partner-led opportunities.
• Gather requirements effectively to clearly define customer problems.
• Build and present compelling demonstrations of Freshworks products.
• Articulate the value of Freshworks solutions to a variety of audiences.
• Embrace lifelong learning and continuously develop your skills.
• Build trusted relationships with partner presales across LATAM, serving as a technical resource throughout joint pursuits.
• Collaborate with partners on customer workshops, tailored demonstrations, solution design, and technical validation to connect Freshworks capabilities to customer outcomes.
• Deliver partner activation through hands-on sessions, demo coaching, and reusable assets that help partners independently position and demonstrate Freshworks solutions.
• Work with LATAM channel managers and field account teams to align technical support for joint account plans, partner-led opportunities, and regional events.

Qualifications:

• 6-8 years of Solution Engineering experience.
• Experience supporting both direct sales and channel partners is preferred, including partner technical activation and joint customer engagements.
• Excellent soft skills and presentation abilities.
• Proven capability to work on cross-functional teams to address business and technical challenges.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Proficiency in both Portuguese and Spanish is preferred.
• Demonstrated time management skills in a dynamic sales environment.
• Highly driven individuals with a focus on execution and a strong sense of urgency.
• A Bachelor’s degree is preferred but not required.

Benefits:

• Expected base salary range: $296,000.00- $370,000.00 USD
• Variable compensation
• Multiple options for dental, medical, vision, disability and life insurances
• Equity + ESPP
• Flexible PTO
• Flexible spending
• Commuter benefits
• Wellness benefits
• Adoption and parental leave benefits