Lead, Insurance Product Management

We are seeking a Lead, Insurance Product Management to lead a team of Insurance Product Managers. The successful candidate will have experience in managing regulated, operational or product deliverables with firm deadlines and quality requirements.

Job Summary The Lead, Insurance Product Management will lead a team of Insurance Product Managers, establishing clear performance expectations, development goals and accountability for results. The role involves translating portfolio and enterprise priorities into clear team objectives, work assignments and delivery expectations.

Key Responsibilities

• Lead, coach and develop a team of Insurance Product Managers
• Translate portfolio and enterprise priorities into clear team objectives, work assignments and delivery expectations
• Prioritize and allocate resources across bid development, CMS filings, AEP readiness, implementation, validation and other regulatory deliverables
• Monitor workloads and rebalance assignments as business priorities, deadlines and portfolio needs change
• Provide regular coaching and actionable feedback that strengthens associates' product knowledge, judgment, quality orientation and ability to work independently
• Foster a collaborative, accountable environment where associates understand how their work connects to regional portfolio and member outcomes

Deliver Consistent Shared-Service Support

• Lead a shared-service model that provides consistent product quality, validation, testing and delivery support across regional Medicare Advantage portfolio teams
• Establish clear workflows, service expectations and handoffs between the shared-services team and Senior Product Managers
• Coordinate team capacity and priorities across multiple regional portfolio needs, balancing planned work with emerging regulatory, implementation and business issues

Manage Quality, Validation and Product Delivery

• Oversee team delivery across the Medicare Advantage product lifecycle, including validation, testing, filing support, implementation and readiness activities
• Establish and reinforce team-level quality standards for ANOCs, EOCs, SBs, Aprimo, Provider Directories, PBP, HPMS and other applicable product and regulatory deliverables

Drive Compliance, Controls and Readiness

• Maintain team workflows and controls that support timely and accurate completion of Medicare Advantage regulatory and product requirements
• Drive audit readiness by ensuring required documentation, validations, controls and corrective actions are complete, accurate and current

Improve Team Operations

• Use performance, quality and workflow data to identify opportunities to improve accuracy, cycle time, capacity and productivity
• Lead changes that improve team processes, tools and ways of working

What Success Looks Like

• Lead the team well
• Deliver with quality
• Be a reliable shared-service partner
• Prioritize effectively
• Manage risk proactively
• Use sound judgment
• Improve how the team works
• Communicate clearly
• Lead through change

Requirements

• Bachelor's Degree or equivalent professional credential/licensure or experience (5+ years of relevant healthcare, health plan, product, operations or related experience)
• Demonstrated experience leading people, teams or complex work, including coaching, prioritization and accountability for results
• Experience managing regulated, operational or product deliverables with firm deadlines and quality requirements
• Strong communication and problem-solving skills, with the ability to work effectively across functional teams