KYC Operations Team Lead - Deactivations

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

As the Team Lead for KYC Operations on our newly established Deactivations Team, you will be at the forefront of strengthening Wise's commitment to regulatory compliance and protecting our financial ecosystem.

Your mission is to build and guide a team of senior analysts who will become the authority in enhanced due diligence (EDD) and masters of risk assessment. You will lead your team who investigate complex KYC cases, empowering them with the duty to guarantee that every decision is compliant and accurate.

It's a team that delivers justice and upholds our integrity when it matters the most. As this is a newly formed team at Wise, you won't just be following established guidelines - you'll be a primary architect in their creation.

You will lead the effort to shape the team's processes, enhance its tools, and develop its operational strategy. Your leadership, insights, and the feedback from your team will be crucial in building this function from the ground up.

Job Responsibilities

• Team Leadership: Lead by example and drive a customer-focused mindset across your team. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning.
• People management: Coach and develop a strong team of KYC Analysts. Come up with initiatives to help your team grow their skills, behaviours, and competencies.
• Operational management: Identify and propose opportunities for process improvements. Collaborate with central functions and other operational teams as needed to increase operational efficiency.
• Performance management: Measure team KPIs and ensure performance targets and quality standards are met while maintaining focus on customer experience.
• Expertise Sharing: Be a subject matter expert in your area with the ability to train and coach your team on operational topics.
• Planning and execution: Ensure key performance indicators are being met and provide insights to other stakeholders.
• Stakeholder management and communication: Collaborate closely with your stakeholders ensuring clear communication and coordination of actions.
• Quality assurance and control: Implement and maintain a robust quality assurance framework for your team.

QUALIFICATIONS

• Education: Bachelor’s degree in Finance, Business Administration, Law, or related field.
• Certifications: ICA, CAMS, or equivalent certification (EDD/AML focused).
• 5+ years experience in KYC/AML, financial crime, compliance, or a related field within the financial services industry.
• 1-2 years experience of leading small to medium sized teams.
• Ability to use analytics tools like Looker, Superset, or other.
• Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts.
• A minimum of 2+ years of experience in Operations (preferably in CDD/EDD/AML or Risk Assessment domain).
• Good understanding of the regulatory framework surrounding KYC/AML.
• You are capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels.
• Proven track record of taking individual ownership and responsibilities as well as being a great team-player.
• Ability to analyze and move the team's metrics.