KYC Operations Team Lead - Deactivations

As a KYC Operations Team Lead at Wise, you will oversee the daily operations of a team of KYC Analysts, ensuring thorough customer due diligence reviews and up-to-date KYC records.

Responsibilities:

• Team Leadership: Lead by example, promote a customer-focused mindset, and build high-performing teams.
• People management: Coach and develop a strong team of KYC Analysts, design development plans, and conduct career map check-ins.
• Operational management: Identify process improvements, collaborate with central functions, and provide guidance on complex cases.
• Performance management: Measure team KPIs, ensure performance targets are met, and conduct regular coaching sessions.
• Expertise Sharing: Be a subject matter expert, train and coach your team, and maintain a good understanding of regulatory obligations.
• Planning and execution: Ensure key performance indicators are met, provide insights, and take accountability for delivering initiatives.
• Stakeholder management and communication: Collaborate with stakeholders, communicate mindfully, and document initiatives and reports.
• Quality assurance and control: Implement a robust quality assurance framework, conduct regular checks, and provide targeted coaching.

Requirements:

• Excellent verbal and written English skills.
• Minimum of 2+ years of experience in Operations.
• Good understanding of the regulatory framework surrounding KYC/AML.
• Punctual, independent, proactive, and willing to get things done.
• Excellent communication and interpersonal skills.
• Strong organisational skills, great time management, and ability to work in a fast-paced environment.

Nice to have:

• Education: Bachelor’s degree in Finance, Business Administration, Law, or related field.
• Certifications: ICA, CAMS, or equivalent certification.
• Experience in KYC/AML, financial crime, compliance, or a related field.
• Experience leading small to medium-sized teams.
• Ability to use analytics tools.