Description
We're seeking an experienced Account Manager / Customer Service Representative to join our team in Nuremberg. As a key player in our logistics and shipping operations, you will be responsible for managing and coordinating existing customer relationships, developing tailored logistics solutions, and driving sales growth.
Responsibilities:
- Provide top-notch service to key accounts, both internally and externally (approximately 30% of time spent on external activities)
- Prepare and follow up on customer meetings
- Collaborate with internal departments to design customised logistics solutions for clients
- Develop and manage individual customer accounts, including contract management
- Lead tender processes in close consultation with the Tender Management team and relevant branches
- Conduct quarterly performance reviews with customers, using multiple reporting tools and monitoring KPIs
- Identify customer needs and potential areas for growth
Requirements:
- Strong motivation to make a difference and grow with the company
- Relevant commercial or logistics education/training
- Experience in air freight, sea freight, or other logistics products
- Proven track record in international customer service and sales within the logistics industry
- Excellent German and good English language skills
- Proficiency in MS Office
Benefits:
- Solid, worldwide company foundation spanning over 45 years
- Reliable employer and secure job
- Career prospects for specialists and leaders
- Individual development opportunities, including certifications (e.g., IATA)
- Variety of internal training programs
- Attractive basic salary
- Holiday and Christmas bonuses
- Company pension scheme
- Employee benefits, such as discounted company shares and mobile work options
- A welcoming and supportive team environment
- Modern, ergonomic workspace
- On-site parking and employee events
If you're interested in this opportunity, please submit your application, including your salary expectations and availability.
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