Kaitaki Taura Tangata ki Caltex - Caltex Relationship Manager

Job Overview

Joining us as a Kaitaki Taura Tangata ki Caltex - Caltex Relationship Manager will see you build and maintain healthy partnerships with our Caltex Retailers across your territory. Working in a small and longstanding team, you will hold accountability for the performance and business plan objectives and ensure that our Health & Safety and customer outcomes are delivered consistently.

Responsibilities

• Maintain reliable fuel supply for sites by holding customer supply team and retailers to account for following agreed processes and escalating when required
• Facilitate site change-overs and supply agreement changes as required to manage the network
• Develop a strong business relationship with Retailers, including having a regular call cycle to ensure retailers run their businesses consistent with Z values, our HSSE stand, and supporting retailers through audit processes, and promoting Loyalty programmes
• Facilitate retailer engagement in promotional programs or Caltex marketing activities and ensure retailers maintain site standards and brand assets
• Travel and get out and about to our Caltex network
• Manage, alongside the team, the Caltex inbox and respond to a range of queries
• Attend retailer conferences and Caltex Board meetings

Requirements

• Sound experience with account management and business development, ideally with an owner-operator or franchise model
• Strong business and commercial acumen to be able to become a trusted advisor
• A great eye for detail and the ability to communicate standards and act as a kaitiaki of the Caltex Brand
• The ability to operate under pressure and in a changing environment while providing calm leadership and support to retailers
• Flexibility to commit to a role with regular travel and a clean driver's license
• A customer focus and the ability to design and deliver an exceptional Caltex experience
• Boundless energy, determination, and enthusiasm for driving success and growing our retailers' businesses
• Excellent communication and interpersonal skills to build rapport and form partnerships that support business success with a diverse range of retailers
• An innovative mindset to see opportunity and problem-solve challenges within different locations and businesses

What We Offer

• A competitive remuneration package including short-term incentive plan, medical insurance, and an enhanced employer contribution for KiwiSaver
• Generous leave provisions including sick leave, wellbeing leave, parental leave benefits, and the option to buy additional leave
• The balance of hybrid working, enjoy some of your week at home and some in our welcoming office space
• Access to Z's Benefits & Recognition platform providing you access to retail discounts and cashbacks at over 150+ retailers in Aotearoa New Zealand that assist with everyday living expenses
• The opportunity to contribute and be part of a supportive team that is here to make a difference
• A chance to build your own capability through learning from some of the industry's most knowledgeable people who have a desire to share their insights along with access to upskilling opportunities and career development across the organisation
• Two days a year to do Good in your Hood, though our volunteering scheme, a chance for you to help others in your community in a meaningful way to you

Salary

The base salary range for this role is $100,000 to $120,000 per annum, plus 15% STI based on company and individual performance, a 5% KiwiSaver employer contribution, and health insurance through Southern Cross. A vehicle is provided in this role.