Jr Asst Purser (Japanese Speaking) - SP

Set a course for adventure with Princess Cruises, the employer of choice in the cruise industry. As a Jr Asst Purser (Japanese Speaking), you will be responsible for assisting the Guest Services teams with daily operational inquiries from Japanese-speaking passengers. You will provide a positive first impression to every passenger and staff member through a warm, welcoming greeting. You will consistently maintain high visibility during published desk hours, socializing with passengers, answering general inquiries, and providing support to all passengers, with a particular focus on Japanese-speaking passengers.

Your key responsibilities will include:

• Consistently assisting the Guest Services teams with daily operational inquiries from Japanese-speaking passengers.
• Providing a positive first impression to every passenger and staff member through a warm, welcoming greeting.
• Consistently maintaining high visibility during published desk hours, socializing with passengers, answering general inquiries, and providing support to all passengers, with a particular focus on Japanese-speaking passengers.
• Promptly and meaningfully addressing and acting upon all passenger inquiries regarding onboard amenities and services, with a focus on Japanese-speaking passengers.
• Ensuring all complaints from non-English-speaking passengers are listened to with empathy and understood, showing genuine interest at all times.
• Taking ownership of each complaint, following up with the passenger in question. Accurately listing specific details of the resolution when updating the Passenger in Focus file, and keeping the Guest Relations Manager informed at all times.
• Always providing the Guest Services teams with information, translated documents, and other tools to assist Japanese-speaking passengers.
• Always holding daily desk hours as published or as directed by the Guest Services Director.

As a Jr Asst Purser (Japanese Speaking), you will have the opportunity to work with a diverse range of passengers and staff, and to develop your skills and knowledge in a fast-paced and dynamic environment. You will be part of a global team that is passionate about delivering unforgettable experiences for our guests and for one another.

Join us and become part of a global team that is passionate about delivering unforgettable experiences,both for our guests and for one another.