IT Support Specialist

GDIT is seeking a qualified candidate to provide comprehensive IT assistance and consulting services to the customer's operational maintenance activities.

The qualified candidate must have demonstrated successful experience providing assistance and related management reporting knowledge and skills pertaining to customer end-user IT-related queries and requests, customer collaboration tools, mobile devices, onboarding/offboarding, hardware/inventory management, and shared mailbox and distribution list management.

Responsibilities:

• Provide general end-user assistance, including testing and implementation, generating associated verification and validation documentation for technology refresh and new technology implementation projects
• Troubleshoot issues reported to the customer's IT Support team and provide resolution
• Write and update documentation, including procedures, presentations, and training materials
• Use Microsoft Office 365 tools

Teams Conference Room Collaboration Support:

• Manage permissions updates for Microsoft Teams calendar scheduling and access
• Liaise with relevant 3rd-party service desks
• Manage and track user incident ticket escalation to resolution
• Verify OCIO-pushed patches/updates to validate proper functionality
• Manage vendor maintenance and support for customer-specific hardware and software
• Provide quarterly reports on room utilization

Mobile Device Support:

• Provide mobile device support, including ordering new devices, device setup and configuration, and full inventory control
• Track and document mobile devices in help desk tracking
• Excess devices at end of use

Requirements:

• 5+ years of related experience
• Demonstrated knowledge and ability to use Microsoft Office 365 tools
• US citizenship required

Desired Qualifications:

• BA/BS (or equivalent experience)

Benefits:

• Medical plan options
• Dental plan options
• Vision plan
• 401(k) plan with company match
• Paid time off plans, including vacation, sick and personal time, holidays, and more

Schedule:

• 40 hours per week
• Onsite 5 days a week (DC)

Salary:

• The likely hourly rate for this position is between $30.44 - $41.18.