Description
Grab is Southeast Asia's leading superapp, offering a range of services from food delivery to financial management and transportation. The company aims to drive Southeast Asia forward by economically empowering everyone with heart, hunger, honour, and humility.
The IT Executive / EUC Specialist role in Grabber Technology Solutions (GTS) involves managing defined end-user computing (EUC) operational outcomes and improving workplace technology experiences for Grabbers. The successful candidate will independently manage scoped operational workstreams, identify recurring user pain points, and drive service improvements through data, documentation, automation, and collaboration with internal teams and managed service partners.
Key responsibilities include:
- Managing daily EUC operational outcomes for the assigned site or country scope
- Partnering with managed service vendors to review escalations and track service performance
- Developing SOPs, user guides, and knowledge-base materials to improve service consistency and scalability
- Collaborating with other GTS teams and partners to resolve issues and represent end-user operational needs
- Supporting governance, audit, and compliance activities
- Using modern tools, automation, and AI-enabled assistants to improve troubleshooting and operational productivity
- Leading small to medium operational improvement projects
The ideal candidate will have at least 3 years of experience in IT operations, end-user computing, or a related technology function. They should be able to own and deliver scoped operational workstreams with minimal supervision, demonstrate analytical and problem-solving skills, and exhibit digital and AI proficiency.
Grab offers various benefits, including term life insurance, comprehensive medical insurance, GrabFlex, parental and birthday leave, and a confidential Grabber Assistance Programme.
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