Intermediate Auto Claims Advisor

We have incredible opportunities at Canada’s leading property and casualty insurance group, Aviva Canada. Our Auto Claims team is on the hunt for Intermediate Auto Claims Advisors – empathic, motivated and customer focused individuals.

As an Intermediate Auto Claims Advisor, you will be our customer’s first point of contact when they need us most. Providing exceptional customer service, you will be guiding them through the claims process, conducting investigations and making the decision on the best course of action.

Responsibilities:

• Guide customers through the claims process by investigating their auto collision claim and looking after their needs.
• Comply to company and industry regulatory practices, delivering best practice methods and taking responsibility for your customers and claims outcomes.
• Work autonomously in a digital environment.
• Actively participate in ongoing training to keep up to date with best practices in claims handling.
• Contribute to special projects and provide feedback to support Aviva’s ongoing initiatives to provide the outstanding customer experience.

Requirements:

• 1- 2 years Auto Claims Adjusting experience is an asset.
• 1-2 years’ experience in a Call Center Environment is an asset.
• Excellent oral and written communication skills.
• Ability to work in a digital environment and undertaking online tasks.
• Genuine curiosity and inquisitive approach to making improvements to processes to create a positive customer experience.
• Ability to work within and positively add to our organizational culture and values.

What you’ll get:

• The salary band for this position ranges from $50,000 – $58,000.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Hybrid flexible work model.
• Outstanding Career Development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.
• Employee discount on home and auto insurance where applicable.