Intermediate Auto Claims Advisor

At Aviva Canada, we're a leading property and casualty insurance group that puts people first, including our employees, customers, and communities. We're looking for an Intermediate Auto Claims Advisor to join our Auto Claims team.

As an Intermediate Auto Claims Advisor, you'll be the customer's first point of contact when they need us most. You'll provide exceptional customer service, guide them through the claims process, conduct investigations, and make decisions on the best course of action.

Responsibilities:

• Guide customers through the claims process by investigating their auto collision claim and looking after their needs.
• Comply with company and industry regulatory practices, delivering best practice methods and taking responsibility for customers and claims outcomes.
• Work autonomously in a digital environment.
• Actively participate in ongoing training to keep up to date with best practices in claims handling.
• Contribute to special projects and provide feedback to support Aviva's ongoing initiatives to provide an outstanding customer experience.

Requirements:

• 1-2 years of Auto Claims Adjusting experience is an asset.
• 1-2 years of experience in a Call Center Environment is an asset.
• Excellent oral and written communication skills.
• Ability to work in a digital environment and undertake online tasks.
• Genuine curiosity and inquisitive approach to making improvements to processes to create a positive customer experience.
• Ability to work within and positively add to our organizational culture and values.

What you'll get:

• The salary band for this position ranges from $50,000 – $58,000.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Hybrid flexible work model.
• Outstanding Career Development opportunities.
• We'll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees' physical and mental health.
• Employee discount on home and auto insurance (where applicable).