Insight Analyst

As an Insight Analyst at Bupa, you'll play a key role in helping the company understand, improve, and grow customer retention performance.

Working within the Retention Squad, you'll use data, insight, and analysis to support strategic decision-making, measure business performance, and shape initiatives that improve customer outcomes and deliver commercial value.

Responsibilities:

• Analyse retention performance, customer behaviour, and business outcomes to identify trends, risks, and opportunities.
• Produce dashboards, reporting, and insight that support decision-making across the Retention Squad and wider business.
• Assess and size retention initiatives, evaluating opportunities, customer impacts, and expected business benefits.
• Create clear, evidence-based narratives that explain performance, progress, risks, and opportunities to senior stakeholders.
• Support governance, benefits tracking, and assurance activities across the retention roadmap.
• Bring together customer, operational, financial, and delivery information to provide a complete view of retention performance.
• Work collaboratively with teams across Data & Analytics, Finance, Technology, Digital, and Operations to support delivery of retention initiatives.
• Support continuous improvement of reporting, governance, and performance measurement processes.

Requirements:

• Experience in a business insight, analytics, portfolio, programme, or project environment where data analysis has been a key part of the role.
• Experience producing management information, dashboards, and reporting for senior stakeholders.
• Strong analytical skills, with experience using data from multiple sources to identify trends, insights, and opportunities.
• Experience undertaking opportunity sizing, benefits analysis, forecasting, or supporting business cases.
• Ability to translate complex data and analysis into clear, concise insight and recommendations.
• Excellent written and verbal communication skills, with confidence presenting information to senior stakeholders.
• Strong stakeholder-management skills and experience working across multiple business functions.
• Good understanding of change, project, programme, or product-delivery lifecycles.

Nice to Have:

• Experience working within customer retention, customer experience, marketing, or commercial functions.
• Knowledge of project and programme methodologies such as PRINCE2, APM, or similar.
• Analysis, data, change, or portfolio-management qualifications.
• Experience supporting multiple projects or programmes simultaneously.

What You'll Bring:

• Strong attention to detail while maintaining a clear view of the bigger picture.
• The ability to prioritise effectively and deliver high-quality work to tight deadlines.
• Confidence challenging assumptions and explaining the evidence behind your recommendations.
• A curious and inquisitive mindset, always looking to understand the story behind the data.
• Strong commercial awareness and a focus on delivering measurable outcomes.
• A collaborative, proactive approach and the ability to build strong working relationships across teams.
• The ability to interpret complex or incomplete information and make balanced, evidence-based recommendations.

Benefits:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts