Description
The Dow Jones Customer Service (DJCS) team is seeking a Data Analyst to develop and provide reporting and relevant management information to all areas of the business. The successful candidate will report to the Manager, Customer Experience Insights and be based in our New Jersey office.
Key Responsibilities:
- Develop and provide static and scheduled reporting, analysis, evaluation, and documentation of business requirements for new and existing reports and processes
- Support the Manager, Data Analytics in the delivery of their key responsibilities
- Deliver Reports and Analysis within agreed Service Level Agreements
- Support stakeholders in understanding and applying performance statistics
- Highlight trends to management
- Design and develop accurate and appropriate management information/business intelligence for distribution to internal stakeholders
- Update and maintain relevant working tools and materials
- Undertake quality control and accuracy checks/audits
- Monitor and report on performance against internal and external Service Level Agreements
- Maintain Management information systems – contribute to the design and implementation of operational management information systems
- Support Quality Management Information
- Deliver Insights and storytelling across multiple mediums
- Design, research, and build presentations for Departmental managers to interface with the wider business
- Support projects by providing reports and analysis to measure the success of new initiatives
Requirements:
- 1-2 years of customer service experience and/or experience with large data sets
- Advanced knowledge of MS Excel, with proficiency in PivotTables, Macros, and Charts
- Proficiency with Google Collaboration tools such as Drive, Docs, Sheets, Slides, and Forms
- Intermediate VBA programming skills
- Knowledge of and basic proficiency of SQL in programming language and its function in data analysis
- Basic knowledge of Data Visualization tools such as Tableau
- Basic statistical analysis skills
- Familiarity with digital experience trends and metrics
- Familiarity with Snowflake
- Intermediate statistical analysis skills
- Familiarity with usage of Python and R for data analysis
Benefits:
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Medical, Dental, and Vision Insurance Plans
- Education Benefits
- Paid Maternity and Paternity Leave
- Family Care Benefits
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program
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