Inbound/Outbound Queue Associate

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The Inbound/Outbound Queue Associate supports the Florida Long-Term Services and Supports (LTSS) Service Authorization Team (SAT) by performing non-clinical administrative and operational functions related to service authorization processing.

Key Responsibilities

• Manage and monitor inbound and outbound authorization work queues.
• Receive, review, and process authorization requests and supporting documentation.
• Review requests for completeness and identify missing or incomplete information.
• Route authorization requests to the appropriate team or department for review and processing.
• Process fax, email, and electronic submissions related to service authorization activities.
• Respond to authorization-related inquiries and provide status updates as appropriate.
• Enter and maintain accurate information within authorization and care management systems.
• Document actions and maintain required records in accordance with established procedures.
• Support administrative and operational workflows related to service authorizations.
• Monitor pending requests and assist with follow-up activities necessary to support timely processing.
• Maintain productivity, accuracy, and quality standards while managing a high-volume workload.
• Assist with special projects, backlog reduction efforts, and operational initiatives as assigned.

Required Qualifications

• 2+ years of customer service experience.
• 2+ years’ experience with Microsoft Office applications and data entry systems.
• Strong written & verbal communication and organizational skills.
• Ability to work effectively in a fast-paced, high-volume operational environment.
• Ability to prioritize and manage multiple tasks while meeting established deadlines.
• Strong attention to detail and commitment to accuracy.

Benefits

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Pay Range

$17.00 - $28.46