Hub Administrator

The Confederation, Hillingdon CIC is seeking a Hub Administrator to support the delivery of high-quality services for patients. The successful candidate will work alongside the Service Managers on a day-to-day basis, gathering information, including Key Performance Indicators, and undertaking enquiries as necessary.

The role involves providing administrative and call centre support for the Confederation services, including receiving and processing referrals, utilizing EMIS to enter records and create clinics, and supporting clinicians and managers who deliver the services.

Key responsibilities:

• Provide administration support for a range of Confederation services
• Work as receptionist to meet and greet all patients arriving on site
• Undertake administrative duties such as photocopying, faxing, and mail-out distributions
• Participate in the induction and training of new members of staff and contribute to the Confederation's development
• Act as an ambassador for the Confederation
• Sort and prioritize all incoming mail and email
• Ensure all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner
• Cover the Patient Services telephone line, using initiative when dealing with phone calls and messages, and ensuring any messages are passed onto the appropriate person
• Book and maintain the patient appointment system (EMIS)
• Ensure maximum appointment utilization by ensuring requests for appointment cancellations are actioned quickly and coordinating reminder SMS messages
• Assist Practices hosting Confederation Services
• Liaise with local Care Homes, Mental Health Homes, Learning Disability Homes (and Extra Care Housing facilities) to arrange planned visits for residents
• Undertake diary management duties, including arranging and changing appointments, prioritizing these as appropriate
• Input, monitor, and check data required for finite and ongoing projects within the teams
• Work with all team members in the collection of information for performance reporting on relevant team projects
• Obtain and analyze patient feedback where appropriate
• Act as a point of contact for teams, dealing and responding effectively with complex queries from stakeholders, and passing on relevant information to appropriate team members sensitively and autonomously
• Maintain effective electronic and paper filing systems, to ensure that information is kept securely and is accessible to other members of the Confederation
• Provide guidance and advice on relevant policies and procedures
• Carry out other appropriate delegated duties as required
• Work closely with other Confederation colleagues

The Confederation, Hillingdon CIC is a not-for-profit community interest company that works with General Practice and other healthcare providers to deliver its vision for Hillingdon to deliver the best primary care outcomes for patients in the whole of London.

The salary for this role is negotiable, depending on experience.