Description
Hewlett Packard Enterprise is seeking a Certification Lead to join their industry-leading certification team. The successful candidate will create customer-focused certification content for HPE Networking's cutting-edge cloud services, automation, and networking products.
The Product Adoption Content and Education team develops and delivers content to help customers install, manage, and configure HPE Networking's products and solutions. The team values teamwork, continuous learning, and providing excellent customer experiences.
Responsibilities:
- Plan, schedule, staff, and participate in written certification development workshops and expert-level certification workshops
- Maintain and manage a network of Subject Matter Experts (SMEs) based on technical expertise and specialization
- Communicate certification program objectives, processes, and requirements across the organization
- Evaluate and recommend new certification exams, specializations, and learning paths as emerging technologies are introduced
- Create, review, and maintain certification exam blueprints to ensure objectives and topics are accurately represented
- Leverage AI-assisted tools to generate portions of exam content
- Review, validate, and consolidate existing exam items into a reusable practice item bank
- Edit, update, and enhance exam items to develop and maintain practice exams
- Convert workshop outputs into functional exam environments and validate individual tasks
- Work with lab engineering teams to design, build, maintain, and validate master topologies used for expert-level certification exams
- Troubleshoot and validate issues within expert-level exam delivery environments during candidate testing
- Review candidate and lab team feedback regarding expert-level study guides, labs, and supporting materials
- Evaluate technical exam feedback and propose detailed corrective actions and improvements
- Provide guidance and recommendations to certification candidates regarding learning paths, certification tracks, and exam selection
- Explain and discuss technical content, objectives, and value of certification exams with internal and external stakeholders
Requirements:
- 5+ years of experience producing technical content
- BA/BS in Technical Writing, English, Computer Science, or related degree/networking certification or comparable experience
- Ability to research complex technical concepts independently and collaboratively
- Strong problem-solving skills; ability to make progress with less-than-complete information
- Excellent communication and collaboration skills
- Ability to utilize AI tools to scale the creation of content, retaining high-quality output
- Hands-on experience with network technologies, including routing, switching, security, network automation, virtual machines, containers, and cloud-services
Preferred Qualifications:
- Expertise with HPE Aruba Networking and/or HPE Juniper Networking products and technologies
- Networking industry expert-level certifications
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