Staff Content Developer

We are seeking a Staff Content Developer to join our Customer Content team at 1Password. As a Staff Content Developer, you will help customers get more value from 1Password by creating content that supports product usage, adoption, retention, and expansion.

You will join a team that works across Product Marketing, Product, Customer Success, Customer Support, Lifecycle Marketing, Enablement, and other teams. You will bring strong content judgment, an understanding of customer needs, and a practical approach to improving how content is created, maintained, and optimized.

Responsibilities:

• Develop customer-facing content from brief to final delivery, including research, outlining, drafting, editing, review coordination, and publishing.
• Create content for lifecycle programs, enablement, multimedia, and other customer-facing channels.
• Make complex product capabilities, workflows, and technical concepts clear, relevant, and actionable.
• Adapt messaging, structure, tone, and format for different audiences, use cases, and stages of the customer journey.
• Work with subject matter experts and cross-functional partners to gather information, resolve questions, and incorporate feedback.
• Keep content accurate and useful as products, policies, customer needs, and program priorities change.
• Create reusable templates, content modules, editorial guidance, and workflows that make production and maintenance more efficient.
• Use customer feedback, support themes, search behavior, product usage signals, and performance data to recommend and make improvements.
• Track and interpret content performance, then apply learnings to future work.
• Manage multiple projects, timelines, reviews, and stakeholders while maintaining a high standard of quality.
• Use AI and other tools responsibly to support research, drafting, production, maintenance, and optimization.
• Share observations and recommendations that help the Customer Content team improve its plans and priorities.

Requirements:

• 5+ years of experience in B2B SaaS content marketing, customer marketing, or a related field.
• Ability to translate complex products, workflows, and technical concepts into clear, actionable content for technical audiences.
• Strong organizational and project management skills, with the ability to manage competing priorities and changing requirements.
• A self-directed, adaptable approach to work, with the judgment to make progress independently and the openness to incorporate feedback.
• Experience with content management systems, analytics tools, collaboration platforms, or AI-assisted content workflows is helpful.
• Strong editorial judgment and attention to accuracy, structure, accessibility, voice, and detail.
• Experience managing content through its full lifecycle, including development reviews, repurposing, optimization, and retirement.
• Experience using qualitative and quantitative inputs to evaluate content and guide improvements.
• A history of creating practical processes, templates, or systems that improve the quality and efficiency of content work.

What we offer:

• Competitive salary ($110,000 - $160,000 USD or $111,000 - $161,000 CAD).
• Immediate participation in 1Password's benefits program (health, dental, 401k, and many others).
• Generous paid time off.
• Equity grant.
• Participation in incentive programs.

At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.