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From the employer's careers site First seen 10 Nov 2026

Healthcare Assistant (Phoenix Ward)

Description

An exciting opportunity has arisen for a full-time Healthcare Assistant (HCA) - Band 3 to be part of the inpatient team on Phoenix Ward within the rehabilitation service.

The Phoenix Unit is a high dependency/high support locked rehabilitation ward focusing on managing severe and complex mental disorders within the recovery model. The ward provides intensive support to patients with severe and treatment-resistant symptoms of mental illness, associated with multiple or severe co-morbid conditions, functional deficits, significant risk histories, and inability to be maintained in the community.

Main Duties of the Job

  • Working under the guidance of a Registered Nurse/AP/NA/B4, implement the delivery of quality nursing care, contributing to the physical, psychological, social, recreational, and spiritual care in a recovery-focused way through therapeutic engagement and activities.
  • Lead on and undertake activities to ensure that the fundamentals of care are met - nutrition, hydration, hygiene, comfort, emotional, and social support.
  • Support junior staff and lead on providing hands-on care to service users, including undertaking 1-1 engagement, recognising and valuing service users as individuals, and escalating any concerns to a Registered Nurse.
  • Monitor and record service user clinical observations, such as physical observations and vital signs, and escalate as appropriate any signs or symptoms of deterioration.
  • Implement the principles of recovery, encouraging and supporting service users to engage with healthy lifestyles, facilitating psychosocial activities, and other activities of their interest.
  • Escort service users as required, in line with Trust policies.
  • Facilitate the admission and discharge of service users, ensuring needs of the patient are met.
  • Advocate for service users' needs and rights within Trust policy.

About Us

We are proud to belong to South West London and St George's Mental Health NHS Trust, with expert services, a rich history, and a clear commitment to providing the best quality care for those with mental ill-health. Our services are rated as 'good' by the Care Quality Commission, and we aspire to be 'outstanding'.

Benefits

We offer flexible working, career development, and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.

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Skills

Required

  • Care Certificate
  • English and Mathematics basic qualifications
  • Empathy for individuals with mental health problems
  • Ability to provide quality care
  • Communication skills

Nice to have

  • Level 2/3 Health and Social care qualification
  • Training and experience in specialist skills such as ECG, Vital Signs, Phlebotomy
  • Experience in facilitating groups

Ready to apply?

You apply with the employer directly. Their original posting is here: https://www.jobs.nhs.uk/candidate/jobadvert/C9294-26-0492

Apply on South West London and St Georges Mental Health NHS Trust