Health Club Manager - Soho House Hong Kong

As Health Club Manager, you will be a passionate and strategic leader, committed to creating an exceptional member experience while championing health, fitness and wellbeing within Soho Health Club.

You will oversee the day-to-day operations of the Health Club, lead and develop a high-performing team, ensure safety and cleanliness standards are upheld, drive member engagement and contribute to achieving financial targets and broader strategic goals that reflect Soho Health Club's standards.

Main Duties:

• Build and lead a best-in-class fitness team, including trainers, instructors and Health Club staff
• Manage recruitment, onboarding, performance reviews, training and development
• Promote high team morale and retention through motivation, coaching and recognition
• Set clear expectations and ensure all staff uphold brand and service standards
• Conduct regular team meetings and manage team schedules effectively
• Ensure the team consistently delivers exceptional service and memorable experiences

Productivity:

• Oversee scheduling of classes, personal training sessions and Health Club floor support
• Maintain Health Club presentation and ensure all equipment is clean, functional and safe
• Monitor member feedback and usage data to enhance Health Club programming and member engagement
• Drive participation in group fitness classes and PT sessions
• Collaborate with other teams to ensure seamless cross-referrals and guest experiences
• Lead on key initiatives and activations that align with Soho Health Club's ethos and goals

Financial Control:

• Support the delivery of budgeted targets, KPIs and revenue opportunities
• Achieve KPIs for class programming and PT sales
• Ensure staffing, scheduling and resources are optimised to reflect business needs
• Monitor and control operational costs while maintaining exceptional standards
• Analyse member usage, sales data and feedback to inform business decisions
• Track and report on member engagement, trainer productivity and class occupancy

Standards:

• Maintain a high level of safety, cleanliness and professionalism across the gym
• Ensure all equipment is regularly maintained, serviced and compliant with health and safety regulations
• Uphold all health and safety procedures including risk assessments and incident reporting
• Ensure Health Club staff are trained in safety procedures and certified where necessary
• Monitor and evaluate team standards using feedback tools and internal audits
• Set an example by maintaining a visible presence and actively engaging with members on the floor

Marketing & Member Engagement:

• Work with the marketing team to develop campaigns that drive usage and increase member engagement
• Create monthly community fitness programming
• Host events, workshops or wellness activations to build community within the Health Club
• Proactively gather and act upon member feedback to continuously improve offerings

Business Development:

• Identify trends in the fitness and wellness industries and introduce innovative programming
• Build partnerships with fitness brands, guest trainers and wellness experts
• Regularly review the class schedule and fitness offering to ensure relevance and variety

Requirements / Qualifications:

• 5+ years' experience in a high-profile fitness or wellness environment, ideally within a members' club or hospitality setting
• Personal Training certification
• Strong leadership with proven success in recruitment, training and performance management
• Strategic, target-driven and results-oriented
• Excellent organisational and communication skills
• Collaborative and comfortable working cross-functionally
• Highly adaptable, hands-on and solutions-focused
• Passionate about fitness, with high standards of service delivery