Description
We are seeking a Customer Service Representative - Customs Brokerage to join our team in Hawthorne, CA.
As a Brokerage CSR, you will be responsible for ensuring timely and accurate operations while providing exceptional customer service within the Brokerage Department.
Major duties and responsibilities include:
- Ensuring a smooth and timely customs process flow for all customs-related activities
- Executing daily workflow and department metrics
- Transferring declaration information from commercial documents into our customs entry system
- Accurately and timely entering data to build a complete US Customs declaration
- Building and maintaining strong relationships with customers and government organizations
- Ensuring compliance with regulations at all times
- Tracking and tracing shipments for valid data transmission to US customs and Partner Government Agencies
- Identifying and managing exceptions while looking for opportunities for continuous improvement
- Effectively managing and organizing emails for timely follow-up
Qualifications:
- 3-5 years of Brokerage experience required
- Understanding of transportation and US Customs documentation
- High School Degree or equivalent required
- Successful candidates must pass a background check
- Must be legally authorized to work in the United States
- Must not require future sponsorship for employment visa
- Fluent in English, both written and verbal
- Ability to work overtime in support of the department's needs
- Ability to commute to Torrance, CA
- Comfortable with numbers and basic mathematical skills
- Comfortable working in an office environment
Desired qualifications:
- Customer Service experience (6 months to 1 year)
- Effective interpersonal skills
- Pro-active and strong organizational skills
- Strong desire to learn
- Sense of urgency and ability to work well under pressure
- Immense attention to detail
- Team player mentality
- Good computer skills (Excel, Word, PowerPoint, Outlook, OneNote)
- Ability to communicate in Chinese is a plus
Benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
The wage for this position is $20.00-$30.00 per hour.
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