Greeter - Soho Beach House Miami

We are seeking a Greeter to join our team at Soho Beach House Miami. As a Greeter, you will play a crucial role in ensuring the safety and well-being of our members, guests, and staff, while providing an exceptional experience.

The successful candidate will be dependable, proactive, punctual, and always remain professional and approachable. You will have a strong attention to detail, follow through, as well as the ability to multitask and prioritize needs while maintaining composure.

Main duties include:

• Greeting and directing members/guests in a hospitable manner
• Building relationships with members/guests and communicating any red flags and positive feedback to management
• Ensuring guest-related concerns are addressed and action items have been set
• Influencing a fun and positive atmosphere by being approachable and professional
• Preventing losses and damage by reporting irregularities and informing violators of policy and procedures
• Maintaining a clean, sanitary, and safe work environment
• Controlling traffic flow by directing foot traffic

Required skills and qualifications:

• At least 1 year of experience in a customer service-focused role
• Strong communication and people skills
• Problem-solving skills and conflict resolution
• Detail-oriented, articulate, and able to multitask in a high-volume and demanding work environment
• Flexible schedule and willingness to work outside office hours, including nights, weekends, and holidays
• Friendly and approachable with proven written and oral communication skills
• Ability to work effectively under time constraints and deadlines
• Emotional control and professionalism

Physical requirements:

• Ability to seize, grasp, turn, and hold objects with hands
• Ability to work on your feet for at least 8 hours
• Fast-paced movements required to move around the club
• Ability to move, pull, carry, or lift at least 40 pounds
• Occasionally kneel, bend, crouch, and climb as required

Benefits of working with us:

• Competitive compensation package
• Health care + 401K: full-time employees are eligible for full benefits, including medical, dental, and vision, as well as a retirement fund with a 2% match
• Paid time off: full-time employees have sick days and vacation days
• Career development opportunities
• Soho Impact: empowering the Soho House community to make positive change
• Learning and development: extensive range of internally and externally run courses
• Cookhouse and House Tonic: celebrating our passion for food and drink
• Team events: fitness sessions, cinema screenings, art classes, and more
• Team meal: provided with a substantial meal free of charge while on duty