Global Trade Solutions Client Manager

We are seeking an experienced Global Trade Solutions Client Manager to join our team in Shanghai. As a Client Manager, you will be responsible for growing business volume, retaining existing customers, and providing exceptional customer experiences.

Key responsibilities include:

• Delivering an exceptional customer experience and proactively engaging customers for business growth
• Addressing customer issues and feedback related to GTS transactions
• Referring new business opportunities to Sales and RM teams
• Providing customer feedback to applicable GTS teams
• Offering value-added services to customers, including advice on GTS products, processes, and transaction documentation
• Liaising with GTS Services, Sales, Relationship Managers, and other stakeholders to ensure customer issues are addressed
• Maintaining visibility of customer feedback, errors, and complaints
• Providing technical advisory and clarification on transactional issues
• Prioritizing activities efficiently to maximize value to customers and the bank
• Ensuring adherence to all applicable laws, regulations, Group policies, procedures, and standards

To be successful in this role, you should have:

• A university degree and/or relevant experience in customer service, sales, or operations
• Solid knowledge of Core Trade, Guarantees, Supply Chain, and/or Receivables Finance
• Excellent interpersonal skills, including verbal and written communication skills in English and local language
• Strong judgment to identify and resolve problems while maintaining service performance
• Ability to multitask, work independently, and collaboratively
• Crisis management skills and ability to make timely decisions in tough situations

At HSBC, we offer a culture where all employees are valued, respected, and opinions count. We provide opportunities for continuous professional development, flexible working, and growth within an inclusive and diverse environment.