Global Internal Communications Manager

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.

As 'Global Internal Communications Manager – Strategy, Content and Channels' you will play a hands-on role in supporting the delivery of the firm's internal communications plan, amplifying the firm's strategy and brand to colleagues through our global and UK channels.

You will be responsible for the day-to-day management of our global internal communications channels, including managing the internal editorial calendar, updating intranet page layouts, and sourcing, drafting, editing and publishing stories aligned to our strategic areas of focus.

You will also lead the development and cascade of our weekly global newsletter, managing the cadence of activity across our channels with an omnichannel mindset, reaching relevant stakeholders through the right channels at the right time.

In addition, you will support the Head of UK Communications in delivering UK-specific communications, including the bi-weekly newsletter, the Lunch with Leaders employee engagement programme, London Town Halls and other priority local events.

You will share responsibility for UK channel governance, communications planning and publishing, and will help develop video content from initial concept through to filming, managing editing and final delivery.

The role will have a strong focus on driving engagement and measuring and analysing the effectiveness of communications, using data and insights to demonstrate outcomes and inform continuous improvement.

Responsibilities:

• Proactively identifying and developing compelling story ideas from across the firm, building relationships with stakeholders to uncover news, achievements, initiatives and colleague stories that support the firm's strategic priorities.
• Drafting, editing, uploading, publishing and maintaining content across internal communications channels, including the intranet, weekly global newsletter, Viva Engage and digital platforms.
• Managing intranet page layout, design and visual consistency in line with brand guidelines.
• Implementing and maintaining the global editorial calendar, ensuring timely publication of content and alignment with global and UK priorities.
• Monitoring, measuring and reporting on engagement, reactions and outcomes across all channels, using analytics tools to demonstrate outcomes and provide actionable insights; maintaining best-practice measurement guides for use across the team.
• Supporting the delivery of global campaigns, content series and initiatives, ensuring content is aligned with the firm's strategy and brand narrative.
• Managing end-to-end delivery of Global Town Halls, including logistics, set-up, promotion, briefings and measurement.
• Developing internal video content from initial concept to finished product, including shaping ideas, preparing briefs, filming using an iPhone or working with AV colleagues, reviewing edits and providing clear editing direction.
• Maintaining the BCPA page on the intranet.
• Contributing to the continuous improvement of internal communications processes and tools.
• Responding to queries and feedback from employees regarding internal communications channels and content.
• Supporting the Head of UK Communications with the end-to-end production and distribution of Keeping it Brief, the bi-weekly UK newsletter, including content collation, editing, proofreading, building, layout and sending.
• Leading the end-to-end delivery of the Lunch with Leaders programme, from developing proposals and identifying and briefing hosts and speakers to internal promotion, event logistics, facilitation, and gathering and analysing feedback to inform future sessions.
• Supporting the planning and delivery of London Town Halls and other priority local events, including the annual partner event.
• Sharing responsibility for the governance and day-to-day management of UK internal communications channels, including CC Today UK, lift posters, Viva Engage and electronic signage.

Qualifications:

• Experience in internal communications and the management of editorial processes and digital content, ideally in the legal sector, professional services, a large matrixed organisation or a similarly complex environment.
• Proficiency in using content management systems, such as SharePoint, and digital publishing tools.
• Strong attention to detail and an eye for design and layout.
• Good writing, editing and proofreading skills, with the ability to adapt content for different audiences.
• Experience using AI tools to create efficiencies in the development and management of content and processes.
• Experience measuring and reporting on communications effectiveness using analytics tools.
• Experience creating short-form video content, including developing concepts, filming and guiding the editing process through to final delivery.
• Confidence in managing stakeholders, constructively challenging requests and applying agreed channel governance and publishing standards.
• Organised, proactive and able to manage multiple tasks, priorities, stakeholders and deadlines.
• A collaborative approach and confidence working with colleagues at all levels.
• Experience supporting events or campaigns is desirable, together with enthusiasm for learning and developing new skills in communications and digital tools.