Global Card Program Administration Support

This role is a key member of the Global Card Program Administration team providing day-to-day operational, analytical, and administrative support across the North America card programs.

You will help ensure consistent, compliant, and customer-focused card program operations, partnering closely with the Card Administrators, regional finance teams, and global stakeholders to resolve issues, support process improvements, and maintain strong controls aligned with Global Travel & Expense (T&E) policies.

Responsibilities

• Provide support to Card Program Administrators including the management of corporate and purchasing card program administration activities across North America, including card issuance, renewals, profile changes, cancellations, monthly issuer statement reconciliation, monitoring of outstanding expenses, and cardholder support.
• Support with managing regional email inbox to track employee inquiries related to Corporate Card and Purchasing card activities.
• Provide support to both regions with reviewing of weekly employee aging report, including collections from employees and posting reimbursement payments.
• Provide support for Visa's T&E system, including resolution of technical inquiries, performing testing for system changes and enhancements.
• Interact with cardholders and other finance groups, including Global Sourcing, Accounts Payable, Data Maintenance, IT, People Team, Compliance, product teams and global team card administrators, to support questions related to corporate and purchasing card transactions.
• Provide knowledge of Visa policies and procedures, supporting cardholders and general employee questions based on Travel and Entertainment related items or Purchasing Card related items, including leading training sessions on general T&E Policy and Concur functionality.
• Participate in global card program meetings to provide and implement process improvements.
• Support global T&E audit process by researching expense report items that are flagged for review, including follow-up with employees and their managers to assess validity of the transaction.
• Cross-Regional support - providing back up and assistance to Team members during planned vacation and when additional support is required.
• Support regional tasks associated with mergers and acquisitions, including integration into Concur, issuing new cards, and providing training support.

Qualifications

• 2 or more years of work experience with a Bachelor's Degree or an Advanced Degree.
• Experience working directly with high volume Corporate Card and Purchasing card programs.
• Experience working with all levels of the organization with proven ability to interface and communicate well with all leadership levels.
• Proven experience working in a fast-paced environment with constantly changing priorities.
• Team player with a strong client service orientation.
• Proven ability to take initiative and exercise sound business judgment.
• Proficient in SAP Concur Expense, GIFS Oracle.
• Proficient in MS Office (Word, Excel, and PowerPoint).
• Excellent customer service skills, strong organizational, interpersonal, verbal and written communication ability.
• Able to multi-task, learn, problem-solve, prioritize, set and attain goals, hold others accountable and work independently.
• Solid business management and handling of confidential information.

Location

• This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
• This role is based in Austin, TX, with an on-site presence required three days per week (Tuesday–Thursday).

Salary

• The estimated salary range for this position is $47,600.00 to $71,400.00 USD per year.

Benefits

• Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.