Description
Ford Central and Eastern European Sales LLC is looking for a German-speaking Warranty Administrator in our Szentendre office.
Responsibilities:
- Process dealer enquiries on warranty topics for all D-A-CH markets (Germany, Austria, Switzerland)
- Handle dealer enquiries regarding parts goodwill (non-CLP) in accordance with regulations
- Support Ford dealers with warranty processing or general warranty topics using instructions from the warranty manual, Ford PTS, DACH dealer portal, and other warranty-relevant documents
- Assist in problem-solving for dealers regarding system and process steps with respective departments in cooperation with technical service and other internal departments, including GBS (in German and English)
- Answer warranty-related queries from the Ford Customer Relation Centre
- Perform changes to vehicle warranty start dates in cooperation with GBS
- Representation in all areas of warranty processing, such as the Components for Free process
- Send-in deadline extensions for over-aged warranty claims according to internal specifications
Qualifications:
- Vocational training with a technical (vehicle) background
- Preference given to employees from the automotive industry (dealer workshop or manufacturer)
- Deep knowledge of all Ford guarantee topics necessary
- Good knowledge of vehicle technology
- Communication skills
- Understanding of the German Ford/dealer organization
- Knowledge of warranty policies
- Knowledge of OWS-Online
- Knowledge of Microsoft Office (especially Outlook, Excel, and Word)
- Knowledge of Microsoft Power Automate
- Native language of the local market and excellent German language skills, as well as good written and spoken English skills, are mandatory
What we offer:
- Being part of a fully supportive, collaborative, and dynamic team
- Hybrid working model - 4 office days required
- Cafeteria – Benefits package, annual bonus, etc.
- Discount for new and used car purchase, and the chance to try recent models during test driving days
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