Description
We are seeking an experienced Branch Manager to lead our team in Ciudad Juarez, Chihuahua, Mexico.
As a Branch Manager with HSBC México, you will be responsible for ensuring that the branch delivers an excellent customer experience and business results, leading a team under a sales culture and HSBC values, guaranteeing compliance with the Operational Model, regulations, and risk controls.
Responsibilities:
- Lead a team in a retail banking branch or financial services
- Ensure excellent customer experience and business results
- Manage operational processes, including cash, vault, and accounting
- Implement KYC/AML practices, fraud prevention, and data protection
Requirements:
- Bachelor's degree in Administration, Finance, Economics, or related field
- Conversational English (desirable)
- AMIB 1.5 (desirable)
- Minimum 2 years of experience in sales and customer service
- Experience leading teams in a retail banking branch or financial services (ideally 3-6+ years)
Knowledge:
- Retail products: accounts, payroll, cards, personal credit, investments, and insurance
- Operational practices: cash management, vault, and accounting
- Risk management: KYC/AML, fraud prevention, and data protection
Skills:
- Customer-centric mindset
- Commercial and sales-oriented
- Leadership and team supervision
- Teamwork and collaboration
- Results-driven and performance management
- Critical thinking and problem-solving
- Resilience and adaptability to change
- Growth mindset
Benefits:
- Competitive salary and bonuses
- Comprehensive benefits package, including life insurance, medical insurance, and credits
- Discounts on bank products and services
- Active participation in sustainability and social responsibility programs
- Career development opportunities
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