Gerente de Operaciones

We are Swissôtel Lima, a luxury hotel that values excellence in service and teamwork. As an Operations Manager, you will lead our hotel operations, ensuring seamless coordination across various departments, including Food & Beverage, Kitchen, Maintenance, Sales, Security, and more.

Key responsibilities include:

• Planning, directing, and supervising activities across Reception, Housekeeping, Laundry, Gym, and Cleaning departments.
• Establishing and implementing operational procedures and standards for exceptional guest experiences.
• Monitoring performance indicators (KPIs) to identify areas for improvement and designing action plans.
• Managing operational budgets, optimising resources, and controlling costs.
• Collaborating with other departments to ensure integrated and efficient services.
• Leading and developing the operations team, fostering a positive work environment aligned with organisational values.
• Managing headcount, validating schedule compliance, and controlling overtime.
• Overseeing guest complaint resolution, ensuring prompt and effective solutions.
• Developing KPIs for performance evaluation and implementing strategies to enhance profitability without compromising service quality.
• Conducting daily briefings with operational subareas and participating in strategic meetings with senior management.

Requirements:

• University degree in Administration, Hospitality, or related fields.
• Master's degree or postgraduate studies in Hospitality Management or Operations preferred.
• Advanced English proficiency (indispensable) and desirable knowledge of French, German, or Portuguese.
• Advanced proficiency in hotel management systems (Opera) and MS Office.