Description
Join the Mercure Oradea hotel, part of the Accor network, as a Front Office Agent. This role offers a chance to be part of a new international hotel, with opportunities for development and advancement.
As the first and last point of contact for guests, you will deliver a warm welcome, efficient service, and a smooth guest journey in line with Mercure and Accor brand standards.
Responsibilities include:
- Welcoming guests and performing check-in and check-out procedures
- Handling guest requests, questions, and complaints
- Providing accurate information about the hotel, services, and local attractions
- Promoting upselling opportunities
- Operating the hotel PMS and Front Office systems
- Maintaining accurate guest profiles and reservation details
- Working closely with other departments to ensure a seamless guest experience
Benefits include:
- Competitive salary package
- Employee benefit card with discounted rates at Accor hotels worldwide
- Learning programs through Accor Academies and international development opportunities
Requirements:
- Previous experience in Front Office, Guest Services, or customer-facing roles is an advantage
- Hospitality education or hotel experience is a plus
- Good communication and interpersonal skills
- Proficiency in Romanian and English (spoken and written)
- Basic computer skills; experience with hotel PMS systems is a plus
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