Description
We are seeking a Front Office Agent to join our team at the ibis Köln am Dom hotel. As the first point of contact for our guests, you will be responsible for providing excellent customer service and ensuring a smooth check-in and check-out process.
Responsibilities:
- Provide personalised reception and care for our international guests
- Manage check-in, check-out, and guest inquiries
- Collaborate closely with all departments in the hotel
- Handle cashiering, process reservations, and maintain guest correspondence
- Assist with administrative tasks and adhere to all standards
- Comply with HACCP and safety regulations, as well as our Green Key program
Qualifications:
- Completed hospitality training and/or experience in reception or hotel bar is desirable
- Strong German and English language skills
- Proficient in Opera Cloud and MS Office
- Team player with high service orientation, reliability, and a professional demeanour
- Availability for shift work
Benefits:
- Above-tariff payment
- Additional 13th month salary and holiday pay
- Monthly special payment of 4%
- Performance bonus of up to 6% of annual salary
- Monthly public transport or internet subsidy via Pxtra
- Excellent development opportunities through our Accor Academy
- Diverse career perspectives through group-wide development programs
- Discounted accommodation rates in Accor hotels worldwide
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