Front Office Agent (m/w/d)

We are currently seeking a Front Office Agent to join our team at ibis München City Parkstadt Schwabing.

As a Front Office Agent, you will be the first point of contact for our guests from check-in to check-out. With your friendly and professional demeanour, you will ensure a smooth process at the reception and also support our hotel bar when needed - we work closely together here.

Responsibilities:

• Provide personal reception and care for our international guests
• Manage check-in, check-out, and guest requests
• Collaborate closely with all departments in the hotel
• Prepare and serve drinks and snacks at the bar
• Handle cash register, process reservations, and maintain guest correspondence
• Assist with administrative tasks and adhere to all standards
• Comply with HACCP and safety regulations as well as our Green Key program

Qualifications:

• Completed hotel industry training and/or experience at the reception or hotel bar desirable
• Good German and English language skills
• Initial experience with Opera Cloud desirable
• Proficient in MS-Office
• Team spirit, resilience, reliability, and a polished appearance
• Willingness to work shifts and a high level of service orientation

Benefits:

• Above-tariff payment
• Additional 13th monthly salary and holiday pay
• Monthly allowance of 4%
• Performance bonus of up to 6% of annual salary
• Development opportunities through our Accor Academy
• Diverse career perspectives through group-wide development programs
• Discounted accommodation prices in Accor hotels worldwide
• A warm, well-coordinated team
• Varied tasks in an attractive location
• Short decision-making paths
• High level of autonomy and scope for design

If you're interested, please apply! We don't need a cover letter - we'd like to get to know you. You can reach us by email at viviane.taenzer@accor.com or by phone at +49 (0) 162 7867187. Our entire team looks forward to your application!