Description
We are seeking a Front of House Leader to join our team at Pret. As a Front of House Leader, you will be an in-shop champion, coaching and mentoring your team to deliver exceptional customer service. You will be responsible for driving team performance, protecting profit, and maintaining high standards.
About You
- Be kind, honest, and generous, bringing genuine warmth and your authentic self to work every day.
- Share our passion for exceptional customer service.
- Spread joy every day through small acts of kindness.
- Lead with purpose, driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
Responsibilities
- Coach and mentor your team to deliver exceptional customer service.
- Drive team performance and protect profit.
- Maintain high standards and keep customers happy.
- Roll up your sleeves and get involved in the shop when needed.
Benefits
- Base Pay Rate: £14.10 - £14.10 per hour
- Additional £1.25 per hour Mystery Shopper bonus once training is complete
- Earn an extra £5 per hour for any shift started between 3-5am
- 28 days annual leave (pro-rata if you're part-time)
- Pension scheme
- Healthcare cash plan
- Free food and drink while you’re working
- Club Pret Membership (giving you 50% off food and up to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Comfy free shoes to wear on shift
Life in Our Shops
- Individual ways to grow: fully funded professional qualifications, leadership development, and informal and formal mentoring.
- Diversity & belonging: Everyone’s welcome at Pret – you’ll be valued for who you are and supported to feel confident in yourself and your skills.
- Pace & variety: Build a diverse skillset, meet some new people, and learn.
- Community & purpose: We work together to create positive change through the Pret Foundation.
Our Values
- Happy Teams Happy Customers
- Amazing Standards Every Day
- Never Standing Still
- Doing The Right Thing
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