Description
We're Pret, a global food and coffee organisation with a presence in 20+ countries. We're looking for a Front of House Leader to join our team in London.
As a Front of House Leader, you'll be responsible for leading and developing a team to provide exceptional customer service. You'll be a role model for our company values, driving team performance, protecting profit, and maintaining high standards.
Key Responsibilities:
- Lead with purpose, driving team performance and protecting profit
- Maintain high standards and great energy in the shop
- Coach and mentor team members to help them grow and develop
- Spread joy and kindness to customers and colleagues
Requirements:
- Be kind, honest, and generous
- Bring your passion for exceptional customer service
- Experience leading a team and driving performance
What We Offer:
- Base pay rate: £14.10 per hour
- Additional £1.25 per hour Mystery Shopper bonus
- Extra £5 per hour for shifts started between 3-5am
- 28 days annual leave (pro-rata for part-time employees)
- Pension scheme and healthcare cash plan
- Free food and drink while working, and 50% off food and 5 free Barista-made drinks a day with our Club Pret Membership
- Loyalty award after 5, 10, 15, 20 years' service
- Regular rewards and recognition for amazing standards
- Access to marketplace discounts and comfy free shoes to wear on shift
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