Front Desk Agent

We are seeking a Front Desk Agent to join our team at Flow in Miami, FL. The successful candidate will play a vital role in creating a positive and welcoming environment for both residents and visitors.

Responsibilities:

• Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests
• Welcome, greet and register guests efficiently
• Accurately respond to guest requests
• Resolve resident and hotel guests' complaints
• Partner with the Leasing Team in assisting with coordinating move-ins and move-outs
• Direct lobby traffic and maintain communal areas
• Manage packages, faxes, messages, and mail
• Organize and maintain documents and various reports
• Stay up-to-date with local attractions and amenities
• Collaborate with the community engagement team to execute marketing initiatives

Ideal Background:

• High school diploma or equivalent
• Residential Services or Hospitality experience in a luxury environment preferred
• Excellent communication skills
• Computer literacy with the ability to use a variety of software
• Strong attention to detail and problem-solving skills

Benefits:

• Comprehensive medical, dental, vision, disability, and life insurance
• Parental leave benefits
• On-staff doctor and free therapy through SpringHealth
• Acupuncture and Employee Assistance Program
• PTO and paid holidays
• 401(k) retirement plan and healthcare and dependent care FSAs