Fraud Specialist, Supplier Operations & Governance

We are seeking a sharp, highly data-oriented, and tenacious Fraud Specialist to join our team. You will work constructively with customers and partners to resolve billing issues and fraudulent misuse of services.

Responsibilities:

• Advise account managers, accounting, and management on best practices to handle billing disputes
• Negotiate with customers and carriers with an understanding of resolution levers available as per contractual terms and industry norms
• Identify, analyze, and handle fraudulent misuse and billing errors with both vendors and customers
• Own the end-to-end lifecycle of customer and vendor disputes from intake to resolution
• Uncover and resolve discrepancies, overcharges, and unpaid balances with carriers and customers
• Dig into call and messaging data to identify why bills don't match or find evidence of fraud
• Build dashboards that communicate key metrics related to the lifecycle of disputes
• Read contracts and interpret what should be the invoice versus what it is
• Act as the primary point of contact to negotiate dispute resolutions, settlements, and payment terms

Qualifications:

• 8+ years of professional experience in telecom operations, fraud operations, customer success, vendor management, procurement, collections, or consulting
• Sharp written and verbal communication skills
• Experience negotiating disputes constructively with customers or vendors
• Experience in collections, dispute resolution, or billing analysis
• Experience in project management
• Experience wrangling data with Excel/Google Sheets, Looker, or SQL

Location: Remote - US (not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA)

Compensation: The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington D.C.: $108,720.00 - $135,900.00
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $115,120.00 - $143,900.00
• Based in the San Francisco Bay area, California: $127,920.00 - $159,900.00