Fraud Pursue Investigator

We're on a mission to make money work for everyone.

As a Fraud Pursue Investigator at Monzo, you will play a key role in facilitating and acting on vital communication between Monzo and other institutions to prevent the loss of funds to fraudsters.

Your Day-to-Day:

• Investigate and action fraud reports received from other financial institutions
• Probe for further evidence where needed
• Use Monzo's values to investigate claims with empathy and attention to detail
• Investigate and report fraud to other banks when our customers have been a victim of fraud
• Triage and take initial action on inbound communications from a range of institutions
• Create and action indemnities and defunds where needed
• Report to CIFAS

Requirements:

• Excellent English written & verbal communication skills
• Previous experience in customer service or a related field
• Ability to be persuasive and empathetic
• Strong expertise in investigating, problem solving and decision making
• Ability to work well independently & be collaborative with the wider team
• Ability to work to deadlines
• Values-driven approach in line with Monzo's core values

What We Offer:

• £27,700 - £33,600 base salary + Incentive Awards tied to your performance
• £1,000 learning budget each year to use on books, training courses and conferences
• MacBook and support for your work-from-home setup
• Plus lots more!

Application Journey: The application journey has 3 key steps:

• CV and application questions
• A video call with a recruiter
• Values and technical interview with the team