Description
We are seeking a Fraud Operations - Team Manager to oversee daily operations, performance of direct reports, and process health pertaining to regulatory and Association prescribed requirements in a banking environment.
The successful candidate will be responsible for:
- Managing operations within a business area and maintaining processes, risk management initiatives, and compliance with relevant regulators
- Identifying trends and opportunities to improve areas and develop new processes and procedures through monitoring and analysis of operational data and performance metrics
- Collaborating with internal stakeholders, including business leaders, project managers, and SMEs, and external stakeholders, including vendors and service providers
- Managing operational professionals and providing guidance, coaching, and support to improve colleagues' delivery quality
- Developing and managing KPIs to measure the effectiveness of operational functions, utilizing data and technology to support identification of areas for improvement
The ideal candidate will have:
- Significant overall professional experience
- Experience in Credit/Debit Card Operations and Fraud Operations (Chargebacks)
- Knowledge of US card regulations and banking Risk & Control frameworks
- Team leadership experience managing large teams
- Previous experience working in a fast-paced environment
Preferred skills include:
- Strong analytical, communication, and problem-solving skills
- High attention to detail with a focus on accuracy and continuous improvement
- Ability to multitask and perform effectively under pressure
- Proficiency in Microsoft Office applications
- Customer-focused and results-driven mindset
- Strong leadership, teamwork, and stakeholder management capabilities
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