FR - Réceptionniste Polyvalent (H/F/X)

The ibis hotel in Laon, located 38 minutes from Reims and 1 hour 20 minutes from Paris, offers 72 comfortable rooms, a 50m² meeting room, a restaurant open for lunch and dinner, a terrace, and an outdoor space.

Job Summary: As a Multitasking Receptionist at our ibis hotel in Laon, you will be responsible for providing excellent customer service, managing front desk operations, and supporting various departments.

Responsibilities:

• Physically and phonetically welcome guests, manage check-in and check-out processes.
• Manage reception emails, respond to guest requests, and follow up.
• Handle reservations and track them in FOLS.
• Coordinate with floor staff to ensure room availability.
• Provide support during breakfast service, restaurant service, and on floors as needed.
• Lead and coordinate with server and breakfast staff during shifts.

Requirements:

• Previous experience in hotel reception, preferably with a brand like Accor or equivalent.
• Excellent communication and interpersonal skills.
• Ability to work in multiple roles (reception, restaurant, breakfast, floors).
• Leadership skills to coordinate small teams.
• Attention to detail, autonomy, and prioritisation skills.
• Availability for rotating shifts (morning, evening, weekends, and public holidays).
• Familiarity with hotel reservation tools, particularly FOLS and Accor standards.